AI Jargon Buster
AI news and the language around it, simplified.
What is a Chatbot?
A software program designed to simulate conversation with people, usually through text or voice. Modern AI chatbots powered by large language models are far more capable than the simple, scripted chatbots of a few years ago. They can understand context, handle complex questions, and generate natural-sounding responses that mimic human interaction. Unlike older versions that relied on rigid rules, these systems learn from vast amounts of data to provide helpful, flexible answers to a wide range of user inquiries.
Why this matters to you
Chatbots are now one of the most visible forms of AI in everyday life. You encounter them on websites, in customer service, and increasingly in workplace tools. If your company is deploying a chatbot, they are adding an AI-powered interface to a process that previously required a human. This allows your team to automate repetitive tasks, provide instant support around the clock, and free up staff to focus on more complex, high-value work.
How you might hear this
"The IT helpdesk introduced a chatbot that handles password resets and common software questions before escalating to a human."
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