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What is Process Mining?
Process mining uses specialized software to analyze the digital footprints left by employees in business applications to map out how work actually gets done. Every time someone clicks a button, sends an email, or updates a record, they leave a trace. This technology collects those traces to visualize the real path of a business process. It identifies bottlenecks, hidden inefficiencies, and deviations from standard operating procedures. The goal is to provide a clear, data-driven picture of how a company functions so that leaders can make informed decisions about where to improve performance and cut costs.
Why this matters to you
It helps managers see exactly where work is stalling so they can fix broken processes based on facts rather than guessing. By revealing the difference between how a process is supposed to work and how it actually happens, it allows teams to streamline operations and save valuable time.
How you might hear this
We used process mining to discover that our invoice approval workflow was taking twice as long as expected due to redundant manual steps that were not in the official handbook.
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