What is Retrieval Augmented Generation (RAG) (RAG)? | AI Jargon Buster | Monard X
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What is Retrieval Augmented Generation (RAG) (RAG)?

Retrieval Augmented Generation known as RAG is a method that connects an AI to your own private data sources. Normally, an AI relies only on the information it learned during its initial training. This can lead to outdated or generic answers. With this technique, the AI first searches your company files, internal wikis, or databases to find relevant facts. It then uses those specific facts to write a response. This process ensures the AI provides answers based on your current, verified information rather than relying on its memory alone. It acts like an open-book test where the AI is given the exact documents it needs to answer your question accurately.

Why this matters to you

This is the primary way businesses make AI reliable for daily work. It allows your team to use AI tools that understand your specific company policies, product manuals, or legal contracts. By grounding the AI in your own data, you significantly reduce the risk of the system making up facts. It turns a general-purpose tool into a specialized assistant that knows your business as well as you do.

How you might hear this

We are implementing a RAG system so our customer support team can query our entire archive of past tickets to find solutions for new issues instantly.

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