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What is Robotic Process Automation (RPA)?
Robotic Process Automation is software that automates repetitive computer tasks by mimicking the clicks, keystrokes, and data entry that a human would perform. It acts like a digital assistant that follows a strict set of instructions to complete routine office work. RPA handles rule-based tasks like copying data between different software systems, filling in digital forms, and processing invoices. While it is older than modern generative AI, it is increasingly being combined with smart tools to handle more complex workflows. Unlike AI, which learns and makes decisions, RPA strictly follows the path it is programmed to take, ensuring consistency and speed for high-volume, predictable tasks.
Why this matters to you
RPA is often the first form of automation that arrives in office environments. If your company introduces digital bots to handle data entry or form processing, they are likely using RPA. It helps you reclaim time spent on tedious manual work, allowing you to focus on higher-value tasks that require human judgment and creativity. It is distinct from AI because it follows fixed rules rather than making its own decisions.
How you might hear this
"The accounts team implemented RPA to automatically transfer invoice data from emails into the finance system, saving about 20 hours per week of manual entry."
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