AI Jargon Buster
AI news and the language around it, simplified.
What is a Virtual Agent?
A Virtual Agent is a software program designed to simulate conversation with human users through text or voice. Unlike basic automated systems that follow rigid scripts, these agents use artificial intelligence to understand the intent behind a user request. They answer common questions, provide information, and handle routine administrative tasks without needing a person to intervene. By processing natural language, they can guide users through complex workflows like scheduling appointments, checking order statuses, or troubleshooting technical issues at any time of day.
Why this matters to you
It allows companies to provide instant, round-the-clock support to customers and employees. By automating repetitive inquiries, it reduces the volume of simple tasks handled by your team, which frees up human staff to focus on high-value work that requires empathy, complex judgment, or creative problem-solving.
How you might hear this
Our virtual agent is now managing the first stage of all incoming password reset requests, which has significantly reduced the wait times for our help desk team.
AI Jargon Buster
Search any AI term, explained in plain English.
Type a term below and search. You will be taken straight to the tool.
Related terms
See how your CV performs against the ATS algorithms that screen candidates before a human ever reads your application.
Try the CV Optimiser →How AI job displacement actually works, what it means for your career, and what to do about it. Written by someone who has been in recruitment for 25 years.
When the Ground Shifts →